Fewer fields, more sales
Canadian store owners aiming for a high converting checkout should cut extra fields, because they stall online payments on a phone. Every field is a chance to lose the customer, and the risk is higher on a phone. Ask only for what you need to ship or support the order, auto-fill the address from the postal code, and combine steps where you can. Offer guest checkout. Forcing account creation before shipping is one of the biggest causes of abandonment, even when the buyer already has Apple Pay ready. Drop a fax line, a second address line you never read, and a company field you do not use. Place one order as a stranger and count the boxes. Remove any box that does not change how you fulfil.
Make paying effortless
Support Apple Pay, Google Pay, and saved cards so returning customers pay without typing a card number. A digital wallet button at the top of checkout skips manual entry, which matters on a phone where the address and the card are already stored. Place that button before any password step. Saved cards help the second purchase. Test both with a real wallet and confirm the approved amount still matches the cart. If the buttons are missing, the gateway plugin is not offering them yet. Fix that setup before you treat a long card form as the only way to pay.
Be honest about cost early
Unexpected shipping or fees at the final step are a leading reason carts get abandoned. Show the full price, including taxes, shipping, and any other fee, as early as you can calculate it. Once the postal code is in, show shipping. The total in the cart should be the total the customer approves. A new fee after the card is typed feels like a different deal, and people leave. If you sell to buyers in another currency, show that currency before the pay button too. Put the honest total on the step where they are still willing to continue.
Build trust at the moment of payment
Show security badges, a recognizable payment UI, and clear return and refund info near the pay button. One sentence of a simple return policy on the page is enough. Use a billing name the shopper will recognize on a statement, and keep card entry on a hosted field so the page looks like your store. Connect a clean gateway using our integration guide, or explore online payments. Then place the same order on a phone and confirm the trust line and the full price are still visible beside the button. Confidence at that moment is what finishes the sale.
A phone checkout that asked for an account first
On a phone, the checkout asked for a new account password before it asked for shipping. The buyer had Apple Pay ready and still left, because the form wanted a login first. Guest checkout, with a wallet button at the top, would have used the address already on the phone. The same cart on a laptop hid shipping until the last click, and a second buyer left after typing a card and seeing a new total. Show tax and shipping as soon as you know the postal code. Drop company-name and fax fields when you sell to consumers who will never use them. Wallet buttons have to be available from the gateway, which is the point of connecting the gateway. The payment options themselves are on online payments.
Fields to delete on a quiet afternoon
Order one item on the live checkout as a stranger and count every box you are forced to fill. Remove what you do not use to ship or support the order. A second address line you never read, a marketing checkbox that blocks the pay button, and a coupon box that hints at a code you do not publish are the usual cuts. Keep a short security line next to the pay button. If the return policy is simple, put one sentence of it on the page so it is visible without a detour. Then place the same order on a phone. Extra fields hurt more on a small screen. If fraud rules decline good wallet payments, loosen them using card-not-present fraud prevention. Contact sales if the gateway is not offering the wallet buttons you expected to see.